Billing & Payments
Understanding billing and payments and how to pay for services with Onzigo Digital or on our site.
Payments (for services)
Our services are suitable for various businesses, individuals or groups. As part of us being able to provide you with a service we require updated information:
- Contact details
- Company name
- Company address
- Contact email and phone
- Company number (if relevant)
- Payment details (for reoccuring payments)
We try to make it easy for you to work with us and try to offer the best ways to pay:
- Bank/Wire transfer
- Direct debit / Automatic collectionsd
- Card payments – Debit, Visa, Mastercard, American Express
- PayPal
- Cheque (allow for clearance)
- Cash
For outside the UK we prefer either bank/wire transfer. If you have alternative ways to pay, which we haven’t mentioned we are happy to discuss with you.
If you would prefer to pay by account you will need to get in contact with us. In certain circumstances we will offer an account facility with 30 days payment. All invoices will need to be paid within 30 days. We will not consider accounts unless at least two paid jobs have been completed first. A credit check may be required.
In certain circumstances we may have to purchase third party plugins, apps or services for websites or other products we offer. In cases such as these we will confirm with you first and invoiced before commencement. In circumstances where this happens after we will invoice these charges separately and require immediate payment.
Payments for services and products are required within the mentioned terms on your invoice. Where invoices are outstanding we will use our discretion and work with you to obtain payment. This could include payment schedules.
Late payment fees
If you are late paying your invoice we will charge a £12 +VAT late payment fee. Being late will be determined by the due date on your invoice or within 30 days from the invoice date if none is available.
Interest
For invoices outstanding for some time, as per UK Government guidance, we will charge statutory interest on the outstanding payment. The daily rate will be worked out using the Bank of England base rate. Interest charges will be determined by (and start from) 30 days after the due date on your invoice or 30 days from the invoice date if none is mentioned.
Failure to pay
If we cannot obtain payment we may cease any and all services provided and/or access to said services. This includes websites, emails or similar. We may be forced, after a certain timescale, to instruct debt recovery or collection agents to collect on our behalf. If we pass your account to our collection partner or move to legal action, additional costs may be incurred.
Billing (for services)
Once terms/prices have been agreed we will invoice you. We require payment before work commences either;
- 100% upfront OR
- 50% deposit / 50% 30 days later.
- For monthly/on-going payments see relevant tab.
If payment or terms have not been agreed work will not commence until this is done.
Quotes last for 30 days.
Once terms/prices have been agreed we will invoice you. Any set-up fees are required before work commences. Reoccurring payments are in advance unless otherwise stated.
Most monthly services are ongoing with no end date, we will specify for fixed term services with quote. We require 1 calendar month notice from the beginning of a billing period.
Websites and online stores have a minimum 12 month term unless agreed buy-out fee. To transfer out websites/Stores to another supplier there will be a small buy-out fee to cover transfer. This may vary, please contact for details.
Monthly payments will remain the same unless you cancel and reinstate, then existing prices will be used.
Prices are subject to inflation and you will be informed a minimum of 30 days before the change occurs.
Quotes last for 30 days.
If required, we can provide additional invoices and/or statements. You can email or call us and we can send you duplicate PDFs or a statement of account.
Your billing date will be the anniversary of when service commences or the 1st of the month, whichever is agreed or service dependant. Services are billed on a case by case basis but on-going payments and services will follow this.
Supplier Payments
All payments made to suppliers will be on receipt of invoice where possible, although in most cases we will pay invoices with our payment run each Monday.
Online payments
Our online store accepts:
- Card Payments
- PayPal
Affiliate Payments
Payments made to Affiliates will be made each month using the payment details supplied by you by either ;
- PayPal OR
- Bank transfer.
To find out more about our Affiliate program please visit:
- Our Affiliate Program page OR
- Our partner page
You can access the Terms and Conditions here.
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